Return Policy

Introduction

At Kingfresh, a brand of Shyam Baba Traders, we strive to ensure your complete satisfaction with every purchase made through our website https://kingfreshmattress.com. This Return Policy outlines the conditions under which you can return or exchange products purchased from us. This policy applies to all orders placed within India and is designed to provide a hassle-free experience.

1. Eligibility for Returns

• Return Window: You may initiate a return within 7 days from the date of delivery for most products, unless otherwise specified during purchase.
• Condition of Product: To be eligible for a return, the product must be:
  • Unused and in its original condition (including packaging, tags, and accessories).
  • Free from stains, odors, or damage caused by improper handling or use.
• Proof of Purchase: A valid order confirmation, invoice, or receipt is required to process a return.

2. Non-Returnable Items

The following items are not eligible for return unless defective:

• Customized or made-to-order mattresses.
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Items damaged due to misuse, improper care, or normal wear and tear.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team within 7 days of delivery at support@kingfreshmattress.com or through our website’s contact form. Provide your order number, product details, and reason for the return.
2. Verification: Our team will review your request and confirm eligibility. If approved, you will receive return instructions, including a return authorization number.
3. Pack the Product: Securely pack the product in its original packaging, ensuring it is in unused condition.
4. Return Shipping: We will arrange for a reverse pickup where available. In cases where pickup is not feasible, you may need to ship the product back to us, and we will reimburse reasonable shipping costs upon successful receipt.
5. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. This process may take 3-5 business days.

4. Refunds

• Refund Eligibility: If the return is approved, a refund will be processed to the original payment method within 7-10 business days after we receive and inspect the product.
• Refund Amount: Refunds will include the product cost, excluding any original shipping charges, unless the return is due to a defect or error on our part.
• Defective or Incorrect Products: If you receive a defective or incorrect product, please notify us within 24 hours of receipt at support@kingfreshmattress.com. We will arrange for a replacement or full refund, including any shipping costs, at no additional charge.

5. Exchanges

• Exchanges are subject to product availability. If you wish to exchange a product for a different size, type, or model, please contact us to confirm availability before initiating a return.
• Exchanges follow the same process and eligibility criteria as returns. Additional charges may apply if the new product has a higher price.

6. Damaged or Defective Products

• If your product arrives damaged or defective, please notify us within 24 hours of delivery with photos and details of the issue. We will arrange for a replacement or refund as per your preference, at no additional cost.
• Warranty-related issues are covered under our separate Warranty Policy, available on our website.

7. Cancellations

• Orders can be canceled before dispatch by contacting us at support@kingfreshmattress.com. If the order has already been dispatched, it will be treated as a return, subject to the conditions above.
• Customized or made-to-order products cannot be canceled once production has begun.

8. Return Shipping Costs

• For returns due to manufacturing defects, incorrect products, or errors on our part, Kingfresh will cover the return shipping costs.
• For other returns (e.g., change of mind), the customer may be responsible for return shipping costs, unless otherwise stated during a promotional offer.