Frequently Asked Questions

Kingfresh is a premium mattress brand under Shyam Baba Traders, operating since 1990. We manufacture high-quality mattresses from our three state-of-the-art facilities in South-West Delhi, India.

Shyam Baba Traders is owned by Mr. Ravi Prakash Shirivastav, a pioneer in the mattress industry with over three decades of experience.

We offer a wide range of mattresses, including foam, spring, coir, and customized options, designed for comfort, support, and durability.

Our headquarters and manufacturing plants are located in South-West Delhi, India.

You can reach us at support@kingfreshmattress.com or through the contact form on our website https://kingfreshmattress.com.

Shyam Baba Traders manages multiple mattress brands alongside Kingfresh, each catering to diverse customer needs and preferences.

Our mattresses are made from high-quality materials such as memory foam, pocket springs, coir, latex, and durable fabrics, depending on the model.

We offer a 7 to 10-year warranty on our mattresses, depending on the materials used. The warranty covers manufacturing defects only, not damage due to misuse or normal wear and tear.

Our website provides detailed product descriptions and a mattress selector guide. You can also contact our support team for personalized recommendations.

Many of our mattresses are designed to provide ergonomic support, but results vary. Consult a healthcare professional for medical advice related to back pain.

Yes, we offer customization options for size, material, and firmness, especially for bulk orders. Contact us at support@kingfreshmattress.com for details.

Use a mattress protector, rotate the mattress every 3-6 months, avoid jumping on it, and clean spills immediately with a mild detergent and damp cloth.

We are committed to sustainability, using eco-friendly materials where possible and adopting environmentally conscious manufacturing practices.

Visit https://kingfreshmattress.com, select your desired product, add it to the cart, and proceed to checkout with your details and payment information.

We accept payments via credit/debit cards, net banking, UPI, and other secure online payment methods available at checkout.

Yes, all prices listed on our website include applicable taxes (e.g., GST) unless otherwise stated.

Orders can be modified or canceled before dispatch by contacting us at support@kingfreshmattress.com. Customized orders cannot be canceled once production begins.

Yes, bulk orders (10 or more mattresses) may qualify for special pricing. Contact us for a customized quotation.

Yes, our website uses secure encryption to protect your payment information. Refer to our Privacy Policy for more details.

We ship to all major cities and towns across India, subject to accessibility. Contact us to confirm delivery to remote areas.

Standard delivery takes 5-10 business days, depending on your location. Metro cities may take 5-7 days, while remote areas may take 7-10 days or more.

Shipping costs are calculated based on product dimensions, weight, and delivery location, displayed at checkout. Free shipping may apply for select regions or promotions.

Yes, you will receive tracking details via email or SMS once your order is dispatched.

Our logistics partner will attempt delivery again or contact you to reschedule. Additional charges may apply for repeated attempts.

Yes, expedited shipping may be available for an additional fee. Contact us at checkout to confirm availability and costs.

In the unlikely event of a lost shipment, we will investigate with our logistics partner and provide a replacement or refund.

You can return eligible products within 7 days of delivery if they are unused and in original condition. See our Return Policy for details.

Contact us within 7 days of delivery at support@kingfreshmattress.com with your order details. Refunds are processed within 7-10 business days after we receive and inspect the returned product.

Customized or made-to-order mattresses are non-returnable unless defective or incorrect.

Kingfresh covers return shipping for defective or incorrect products. For other returns, the customer may be responsible for shipping costs.

Notify us within 24 hours of delivery with photos and details. We will arrange a replacement or refund at no additional cost.

A bulk order is defined as 10 or more mattresses or other products in a single transaction.

Contact our bulk order team at support@kingfreshmattress.com with your requirements. We will provide a customized quotation and confirm the order details.

Yes, we offer customization for bulk orders, including size, material, and branding, subject to feasibility and additional costs.

Bulk orders typically take 10-20 business days for processing and delivery, depending on customization and location.

Yes, we use secure technologies to protect your personal information. Please review our Privacy Policy for details on how we handle your data.

Cookies help us enhance your browsing experience, analyze website traffic, and provide personalized content. You can manage cookie preferences in your browser settings.

Yes, you can opt out by clicking the unsubscribe link in our emails or contacting us at support@kingfreshmattress.com.