Bulk Order Policy

Introduction

Kingfresh, a brand of Shyam Baba Traders, is delighted to cater to bulk orders for mattresses and related products through our website https://kingfreshmattress.com. This Bulk Order Policy outlines the terms and conditions for placing bulk orders, ensuring a smooth and efficient process for businesses, institutions, and individuals requiring large quantities. This policy applies to all bulk orders placed within India.

1. Definition of a Bulk Order

A bulk order is defined as an order for 10 or more mattresses or other products in a single transaction, or as otherwise specified by Kingfresh. Bulk orders may include standard products, customized mattresses, or a combination, subject to availability and production capacity.

2. Eligibility for Bulk Orders

Bulk orders are available to businesses, institutions (e.g., hotels, hostels, hospitals), government organizations, and individuals purchasing for large-scale use. All bulk orders must comply with our standard Terms and Conditions, unless otherwise agreed upon in writing.

3. Pricing and Discounts

Bulk orders may qualify for special pricing or discounts, depending on the order size, product type, and other factors. Discounts will be detailed in the quotation provided. All prices are in Indian Rupees (INR) and include applicable taxes (e.g., GST), unless otherwise stated. Additional charges may apply for customized products, expedited delivery, or special packaging requirements.

4. Customization

We offer customization options for bulk orders, such as specific sizes, materials, or branding, subject to feasibility and production capacity. Customization requests must be clearly specified at the time of inquiry. Additional lead time and costs may apply, which will be communicated in the quotation.

5. Shipping and Delivery

• Delivery Locations: We ship bulk orders to all major cities and towns in India, subject to accessibility. Deliveries to remote or restricted areas may incur additional charges.
• Delivery Timeframes: Bulk orders typically take 10-20 business days for processing and delivery, depending on the order size, customization, and location. Exact timelines will be provided in the quotation.
• Shipping Costs: Shipping costs will be calculated based on the order size, weight, and delivery location. These will be included in the quotation.
• Tracking: Tracking details will be provided once the order is dispatched, allowing you to monitor the delivery status.

6. Returns and Refunds

Bulk orders are subject to our standard Return Policy and Refund Policy, with the following exceptions:

• Customized or made-to-order products are non-returnable and non-refundable unless defective or incorrect.
• Returns for standard products in bulk orders must be initiated within 7 days of delivery, subject to the conditions outlined in our Return Policy.
• For defective or incorrect products, please notify us within 24 hours of delivery with photos and details. We will arrange replacements or refunds as per our Refund Policy.

7. Cancellations

Bulk orders can be canceled before production begins by contacting us at support@kingfreshmattress.com. A cancellation fee may apply, depending on the stage of processing. Orders for customized products cannot be canceled once production has started. Refunds for canceled bulk orders will be processed as per our Refund Policy.

8. Quality Assurance

All products in bulk orders undergo strict quality checks at our manufacturing facilities in South-West Delhi to ensure they meet Kingfresh’s high standards. Warranty details for bulk order products are the same as for individual purchases and are outlined in our Warranty Policy.