Refund Policy

Introduction

At Kingfresh, a brand of Shyam Baba Traders, we are committed to ensuring your satisfaction with every purchase made through our website https://kingfreshmattress.com. This Refund Policy outlines the conditions under which refunds are processed for products purchased from us. This policy applies to all orders placed within India and complements our Return Policy.

Eligibility for Refunds

• Refund Window: Refunds can be requested within 7 days from the date of delivery, subject to the conditions outlined in our Return Policy.
• Condition of Product: To be eligible for a refund, the product must be:
  • Unused and in its original condition, including packaging, tags, and accessories.
  • Free from stains, odors, or damage caused by improper handling or use.
• Proof of Purchase: A valid order confirmation, invoice, or receipt is required to process a refund.

Non-Refundable Items

The following items are not eligible for refunds unless defective or incorrect:

• Customized or made-to-order mattresses.
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Items damaged due to misuse, improper care, or normal wear and tear.

Refund Process

To request a refund, please follow these steps:

1. Initiate a Return: Contact our customer support team within 7 days of delivery at support@kingfreshmattress.com or through our website’s contact form. Provide your order number, product details, and reason for the refund request.
2. Return Authorization: Our team will verify eligibility and provide return instructions, including a return authorization number, if approved.
3. Return the Product: Securely pack the product in its original packaging and follow the return instructions provided. We will arrange a reverse pickup where available, or you may need to ship the product back to us.
4. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. This process may take 3-5 business days.
5. Refund Issuance: If approved, the refund will be processed to the original payment method within 7-10 business days after inspection.

Refund Amount

• Standard Refunds: Refunds will include the product cost, excluding any original shipping charges, unless the refund is due to a defect or error on our part.
• Defective or Incorrect Products: For defective or incorrect products reported within 24 hours of delivery, we will issue a full refund, including any applicable shipping costs.
• Partial Refunds: In certain cases (e.g., promotional discounts or partial returns), a partial refund may be issued, which will be communicated during the refund process.

Defective or Incorrect Products

If you receive a defective or incorrect product, please notify us within 24 hours of delivery with photos and details. We will process a full refund or provide a replacement, as per your preference, at no additional cost.

Warranty-related issues are covered under our separate Warranty Policy, available on our website.

Cancellations

• Orders canceled before dispatch are eligible for a full refund, processed within 7-10 business days to the original payment method.
• Orders canceled after dispatch will be treated as returns and are subject to the conditions outlined in our Return Policy.
• Customized or made-to-order products cannot be canceled or refunded once production has begun.

Shipping Costs for Returns

• For refunds due to manufacturing defects, incorrect products, or errors on our part, Kingfresh will cover the return shipping costs.
• For other refunds (e.g., change of mind), the customer may be responsible for return shipping costs, unless otherwise stated during a promotional offer.

Refund Processing Time

Once the returned product is received and approved, refunds will be processed within 7-10 business days. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider’s policies.

This Refund Policy was last updated on July 24, 2025.